Investor Support takes individual privacy very seriously. We are also aware of the threats to your security and privacy. Please take a few moments to review the steps that Investor Support takes to ensure your privacy and security while giving you the best possible customer service as you use our website.
How and what personal information is collected?
We collect your personal information (including your address, contact details, and credit card details) only when you place an order with us online; when we contact you; when you contact us about your subscription or our other services. When you place an order, we will provide a secure (SSL, encrypted) connection and require you to submit only the information needed to complete and fulfill your order. This may include and is not limited to your name, credit card details, email address, mailing address and phone number. Only our authorized employees will have access to this information.
A cookie (called an Internet or Web cookie) is the term given to describe a type of message that is given to a Web browser by a Web server. The main purpose of a cookie is to identify users and possibly prepare customized Web pages or to save site login information for you.
When you enter a Web site using cookies, you may be asked to fill out a form providing personal information; like your name, e-mail address, and interests. This information is packaged into a cookie and sent to your Web browser, which then stores the information for later use. The next time you go to the same Web site, your browser will send the cookie to the Web server. The message is sent back to the server each time the browser requests a page from the server.
A Web server has no memory so the hosted Web site you are visiting transfers a cookie file of the browser on your computer’s hard disk so that the Web site can remember who you are and your preferences. This message exchange allows the Web server to use this information to present you with customized Web pages. So, for example, instead of seeing just a generic welcome page you might see a welcome page with your name on it.
Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
When we send you emails we may also include tracking that identifies what marketing material you watch or read. This tracking makes you personally identifiable since we use your email address.
You can update your personal information by contacting us.
How we use your personal information
Your personal information may be used to:
- Verify your identity when we are speaking with you;
- Assist you to subscribe to our services and products;
- Administer and manage our services, including charging and billing;
- Research and develop our services;
- Promote and market services and products to you. Where we do so, we will always provide you with an opportunity to let us know if you do not wish to receive marketing and promotions from us.
Who can access my personal information?
Only authorized employees of Investor Support have access to any information you provide.
Personal information and data security
Investor Support ensures all data collected is protected and secure against unauthorized access, alteration or deletion. Any data you submit to us through an online order form is transferred to us via a Secure Sockets Layer — an encryption protocol — and is kept in databases that cannot be accessed from outside our firewall. Our firewall is a mechanism that prevents access to our servers by anyone outside of the company.
How to contact us